Frequently Asked Questions
How long will it take for me to receive my order?
For "non-custom" purchases, orders are often processed the same or next business day. Standard ground shipping within Canada & USA is 5-7 business days. If you want your order faster, expedited shipping is available. Please let us know at the time of your order.
For "custom" orders the turnaround time is based on the individual order and quantity.
(1) Engraved items will be ready for shipment in 6-10 business days.
(2) Custom manufactured items will be ready for shipment in 1-3 weeks.
You will be provided and estimated delivery date when your order is placed. RUSH ORDERS are available, please contact us for additional information.
Currency and method of payment.
All orders are invoiced in Canadian dollars. We accept Visa, MasterCard, PayPal, and E-transfers. We DO NOT accept personal cheques. ALL custom products must be paid in full prior to production.
How much is shipping?
Shipping costs are calculated by weight and your location. We ship from our warehouse in Rockwood, ON Canada using our shipping system which calculates the most economical method based on your location, unless otherwise requested.
Do you ship outside Canada?
Yes, we ship all across North America and Internationally.
Are there additional costs added to the order such as taxes and brokerage fees?
Canadian residents are subject to GST/HST based on the Provincial regulations. Clients outside of USA and Canada are responsible for their own local duties / brokerage fees. We do not not include or reimburse the costs of duties and taxes imposed by foreign governments.